Tuesday, May 4, 2010 Michael J. Astrue, Commissioner of Social Security, today announced that the agency’s online services continue to be the best in government and exceed the top private sector sites in customer satisfaction. In the latest results from the American Customer Satisfaction Index (ACSI), Social Security’s online Retirement Estimator and benefit application remain in the top spots, each with a score of 90, and the Help with Medicare Prescription Drug Plan Costs application placed third with a score of 87. “Online services are vital to good public service and I am pleased that Social Security continues to provide the best in both government and the private sector,” Commissioner Astrue said. “The Internet provides the public with the ability to conduct business at their convenience and at their own pace, without the need to take leave from work, travel to a field office, and wait to meet with an agency representative. It also reduces the time spent by our employees processing claims and frees them up to spend more time handling complex cases.” Social Security’s three top-rated online services also meet or exceed the private sector’s highest score, Netflix, with a score of 87. The ACSI notes that this shows “that government sites can satisfy visitors just as well as, or even better than, private-sector sites.” |
